Terms of service

1. General Information

Koov is an online store providing fashion and lifestyle products. By using our website, you agree to follow all applicable laws and regulations. We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Orders

All products listed on our website are described as accurately as possible. However, slight variations in color or design may occur due to lighting or screen differences.
We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or stock unavailability.

3. Pricing and Payment

All prices are listed in Pakistani Rupees (PKR).
Payments can be made through the available payment methods shown at checkout. Koov reserves the right to change product prices at any time without prior notice.

4. Shipping and Delivery

We charge a flat delivery fee of Rs. 250 on all orders across Pakistan.
Orders are usually delivered within 3–5 working days. Delays may occur due to courier or weather conditions.

5. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Refund Policy for details on returns, exchanges, and refunds.

6. Intellectual Property

All content, including images, text, logos, and designs, are the property of Koov and may not be copied or used without permission.

7. Limitation of Liability

Koov will not be liable for any direct or indirect damages resulting from the use or inability to use our products or services.

8. Contact Information

For any questions about these Terms of Service, please contact us at:
📧 koovofficial@gmail.com
📞 +92 325 2236655