Shipping policy
Thank you for shopping with us! We are committed to delivering your orders safely, reliably, and as quickly as possible.
1. Delivery Charges
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We charge a flat shipping rate of Rs. 250 on all orders across Pakistan.
2. Estimated Delivery Time
Once your order is confirmed, the estimated delivery timelines are:
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Lahore: 1 to 2 working days
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Nationwide (Across Pakistan): 3 to 4 working days
(Note: Delivery times apply after order verification and dispatch).
3. Order Processing
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All orders are processed and dispatched within 24 hours of order confirmation.
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Once your parcel is shipped, you will receive a confirmation message/email along with tracking details so you can monitor your shipment.
4. Potential Delays
While we always strive to deliver within the promised time, slight delays may occasionally occur due to:
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Public or national holidays
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Peak sale periods and high order volumes
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Unforeseen courier or weather conditions
We appreciate your patience in such situations.
5. Need Help?
If you have any questions regarding your order or shipping updates, feel free to reach out to us:
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WhatsApp / Call: +92 325 2236655
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Email: koovofficial@gmail.com