SUPPORT & INFO
GOT QUESTIONS?
Everything you need to know about shipping, returns, and sizing.
We deliver nationwide across Pakistan. Standard delivery typically takes 3 to 5 working days after your order is confirmed.
We offer Cash on Delivery (COD) across Pakistan, as well as secure online payments via debit and credit cards.
We process orders quickly! If you need to make changes or cancel, please contact us via WhatsApp or email within 12 hours of placing the order.
Absolutely! Once your order ships, you will receive a tracking number via email & WhatsApp. You can enter this number on our order tracking page to see real-time updates.
You can request a return within 7 days of receiving your order. Returns are only accepted if the product received is damaged, defective, or incorrect. Items must be unused, unwashed, and in their original packaging with all tags attached.
No, items purchased on sale or at a discount cannot be returned or exchanged. Items damaged due to customer mishandling are also non-returnable.
Yes, if you received the wrong size or product, we will happily exchange it for you, subject to product availability.
Return shipping costs are the customer’s responsibility. However, if we delivered a damaged or incorrect item, we will cover the return shipping costs.
No, our standard delivery charge of Rs. 250 is non-refundable.
Once we receive and inspect your return, approved refunds will be processed within 5–7 working days.
Refunds are issued directly to your original payment method or as store credit, depending entirely on your preference.
To initiate a return or exchange, simply email us at koovofficial@gmail.com or contact us via phone/WhatsApp at +92 325 2236655.
Each product page has a detailed "Size Chart" in the description. We recommend measuring yourself and comparing it to our chart for the perfect fit.
To maintain the premium quality of our fabrics, we highly recommend gentle hand washing with cold water or dry cleaning. Avoid direct sunlight when drying.
We try our best to capture the exact colors under natural lighting. However, slight variations may occur depending on your phone or monitor screen settings.
No, you can easily checkout as a guest. However, creating an account lets you track your orders, save your address for faster checkout, and access exclusive updates.
Simply go to the Login page and click on "Forgot Password." Enter your email, and we will send you a link to reset it securely.
Payments are encrypted and we never store your card details. We use your data only to fulfill orders and support you. Read the full privacy policy any time.